Use this page to contact the editorial team behind Australia Casino Review. We welcome specific questions about published material, suggestions for clearer explanations and reports of outdated information. The best way to reach the website is by email: [email protected]. This address is for publication-related enquiries only.
How to send a useful enquiry
Write a short subject line that identifies the article or issue. If you are reporting a factual problem, include the URL, the sentence or figure you are questioning, the date you noticed it and a source showing the current information. A screenshot may help, but please remove personal details before sending it.
We cannot guarantee a fixed reply time. Messages requiring source checks or a review of operator conditions may take longer than simple website questions.
Editorial questions and corrections
Our coverage concentrates on review evidence, pokies categories and the practical meaning of casino ratings. You can ask how a particular term was interpreted, why an eligibility warning appears, or whether an operator’s published rules have changed.
- An outdated bonus description or missing wagering condition.
- A broken internal link or a page that is difficult to navigate.
- A licensing statement that needs a current primary source.
- An inaccurate payment-method description or currency reference.
- A suggestion for a more useful explanation or comparison.
To understand the editorial scope before writing, read About Us.
Commercial and media enquiries
You may send a clearly identified media, advertising or partnership enquiry to the same address. Please identify the organisation, the proposed arrangement and any relevant public documentation. We do not promise coverage, favourable placement or a particular editorial conclusion in exchange for contact.
Unsolicited material may be ignored if it is irrelevant, misleading or impossible to verify.
What our team cannot do
We are not a casino operator and cannot reset passwords, verify a player’s identity, reverse a transaction, approve a withdrawal, change a bonus balance or access any gambling account. We cannot represent you in a dispute with a third-party casino.
For an account problem, contact the operator using the support details shown on its official website. Keep a record of the conversation and consult its complaints procedure. Do not send us card details, account passwords, identity documents or banking credentials.
Gambling harm and urgent assistance
If gambling is affecting your finances, wellbeing or relationships, our Responsible Gambling page lists independent services in Australia. Gambling Help Online can be reached at gamblinghelponline.org.au or on 1800 858 858.
This editorial inbox is not an emergency or counselling service. If someone is in immediate danger in Australia, call 000.
Privacy and website policies
Please share only information necessary to describe your query. We cannot guarantee the security of sensitive personal information sent by ordinary email, so avoid attaching confidential financial or identification records.
For the conditions governing our published material, see Terms and Conditions. You can also return to the homepage to browse the latest articles.
A useful correction report
Because this site focuses on review evidence, a helpful correction identifies whether the disputed claim concerns an operator's own statement, a third-party source or our interpretation. Include the original page URL and a current link showing the change.
If you are reporting a bonus discrepancy, specify the exact condition: for example, an expiry date, a minimum deposit, a wagering multiplier or an excluded game. Broad messages such as 'the offer is wrong' may not provide enough information for a meaningful review.
Questions about how information is presented
A rating is a summary, not a substitute for reading the review. A useful review identifies the source of a payment claim, separates processing time from bank transfer time and explains whether verification can affect the result. An attractive number without those qualifications is difficult to interpret.
We can clarify why a guide distinguishes a promotional promise from the terms governing it. We may also explain what a label means or why a comparison includes a warning. We cannot guarantee a particular editorial conclusion or provide an individual assessment of your finances.
Reporting accessibility and technical problems
If a page is difficult to read on a phone, a heading is missing, a navigation link fails or a comparison is inaccessible, please describe the device and page involved. You do not need to provide device identifiers, browser profiles or other sensitive technical data.
A precise description helps us identify the issue: for example, 'the payment table extends beyond the screen on a small phone' is more actionable than 'the website is broken'.
How commercial requests are considered
A request for advertising or a collaboration should identify the organisation, the contact person, the proposed format and any potential conflicts of interest. A commercial enquiry is not an instruction to change a review or suppress critical information.
We reserve the right not to respond to mass outreach, misleading claims or proposals that would compromise the usefulness of the publication. Do not describe a payment as a guaranteed route to favourable coverage.
If you are experiencing an account dispute
Start with the operator's official support channel and explain the transaction, date and relevant terms. Keep copies of communications and avoid sharing confidential information with unrelated websites. Where the operator publishes a complaints procedure, follow the stated stages.
Our editorial mailbox cannot verify your identity for an operator, unlock a balance or compel a payment. We can consider a documented factual correction to our own article, but not resolve the underlying private dispute.
When the issue is gambling harm
If gambling has begun to affect your health, family or ability to pay bills, an editorial response is not the appropriate first step. Gambling Help Online offers independent support in Australia. A person supporting a relative or friend can also seek guidance.
For immediate danger call 000. Do not wait for our reply before seeking urgent support. Our responsible gambling guidance is informational and does not replace professional assessment.
Further considerations for Australian readers
Australian readers should distinguish between the ability to open a website and the legal status of services offered through it. The Interactive Gambling Act 2001 restricts the supply of certain online gambling services to people in Australia. The presence of an offshore licence, an Australian-dollar price or a localised page does not by itself establish Australian authorisation.
Information on this publication is general and may not reflect an operator's latest policy. Checking current primary sources, understanding personal eligibility and treating financial risk seriously are more useful than relying on promotional language alone.